We have always prided ourselves on some of the best service levels in the industry and this impressive performance in the leading independent, customer research based survey cements our position at the top of the service league.
etc.venues out performed all other venue groups in the Gold Award categories:-
- Gold Standard Brand Award (for the brand with the highest number of Gold Standard Accreditations – 6 etc.venues achieved Gold Standard).
- 3 further venues in the portfolio were Highly Commended.
- Number 1 Brand Award in the Mid Sized Group category (for the brand with highest overall Net Promoter Score).
- Number 1 in the Specialist Venue Category – etc.venues, The Hatton.
- Number 1 overall Venue Award – etc.venues, The Hatton.
Alastair Stewart – MD of etc.venues couldn’t hide his delight at such a strong performance:-
“I’m really proud of our customer service teams and it feels a little bit like we have ‘swept the board’ in the most important awards for customer service in the industry.
In a competitive venue market great customer service is the true differentiator and we like to think we look after our customers as well or better than anyone. The time and effort we put into choosing and training the right staff has paid off as the VenueVerdict are a true reflection of quality as they are based on pure feedback from the event bookers themselves”.