Training and Conference Services - Client Testimonials

Mark Gallen, MG Training Solutions Ltd
"As a training provider we frequently use hotels and other venues. We also like to provide feedback on our experiences at these venues. We recently used three of your sites and in  all cases found the standard of facilities and especially the service to be of very high standard.

All staff we engaged with were friendly, helpful and focused on our requirements.  It was a joy to go to a place where people actually cared. Nothing was too much trouble. Our pre arrival requests were always meet and on the odd occasion we had a problem it was resolved
quickly and efficiently. We are considered to be fussy and demanding when working with a venue, but have nothing but praise for the people who dealt with us. Your unique approach to customer service is a pleasure to experience.

In the case of facilities and catering we again were very impressed. Modern, comfortable well equipped rooms backed up by quality catering. We will be using you again and recommending you to our clients. Please pass on our thanks to all the people who dealt with us."

Jo Marler Lecturer, Milton Keynes College,
"As a wheelchair user the service that I received at your centre was exceptional. I was assisted in getting lunch (without having to ask) to avoid any embarrassment on my part. I was given excellent directions to all relevant facilities and regularly asked if there was anything else I needed - not in a patronising way. I have been attending training courses all over the country in the previous five years and I have to say that the service I received today was far and above over anything I have ever had before."

Linda Norgrove Chairwoman, Charity Legacy Officers' Conference
"For the past 3 years, Avonmouth House has provided us with all the facilities required for our annual Conference. These include excellent accommodation for both our morning talks to the group at large and for our smaller afternoon group sessions. Added to this the helpful staff and it is a pleasure to come back to etc venues and Avonmouth each year.

 We were extremely pleased with the arrangements, everything went off very smoothly and the lunch served was excellent.All our speakers and participants enjoyed the day and we had lots of very positive feedback on the venue. Thank you and we will certainly use etc venues in future."

Paul Clark WSI Internet Consulting & Education
"Just a quick note to thank you and everyone there for looking after us over the past couple of days. All the arrangements, the facility and the catering were first class."